Want to learn about Lexington? Become an ambassador

July 2, 2009

Did you know that both France and Spain once claimed to own Kentucky?

That the Marquis de Lafayette’s winemaker planted America’s first commercial vineyard here in 1798?

That a Lexington man invented the ripcord parachute pack?

And that Kentucky’s horse-to-people ratio is 1-to-12?

Do you know how to help someone visit a horse farm, see a distillery or find a good place to eat or hike?

I know these things because I am now a Certified Tourism Ambassador.

I’m sure you’re impressed.

I was one of 10 people who gathered at the Lexington Convention and Visitors Bureau last Saturday morning for a four-hour class. We already had read a thick workbook and completed exercises on local geography and visitor problem-solving.

After we passed a test, we joined 860 others from 30 previous classes who have become Certified Tourism Ambassadors since early last year. We even get a badge. OK, so it’s really a lapel pin.

The bureau hopes to train at least 1,500 ambassadors by next fall, when Lexington will host its biggest tourism event ever, the 2010 Alltech FEI World Equestrian Games at the Kentucky Horse Park.

Candidates for the training include hotel and restaurant workers, cab drivers, police officers, LexCall and airport staff members, Realtors and people who want to be volunteers at the Games. But anyone can do it.

In addition to Lexington, classes have been held in Frankfort, Richmond, Lawrenceburg, Berea and Nicholasville.

The idea behind the program is that the best way to build a tourism economy is to make sure each visitor has a great experience. That will make those visitors more likely to tell others good things about a city and come back again.

Tourism is big business in Central Kentucky, and not just because of the Games. The bureau claims tourism has a $2 billion economic impact in the region, thanks largely to horses, history and bourbon. Lexington alone has 2.5 million overnight visitors each year — an average of 6,900 a day.

“That’s almost 7,000 opportunities we have each day to make a good impression,” said Julie Schickel, who runs the training program.

My class was a diverse group that included a hotel supervisor, business people and several retirees who like to volunteer.

Wickliffe “Wickie” Hardwick, a retiree who wants to volunteer during the Games, decided to take the class because “we were told that this was a great place to start.”

Hardwick is a Winchester native who has lived here for most of her life. Still, she learned a lot from the training workbook, which is a great, concise briefing on Central Kentucky history, culture and attractions.

“There were so many details I didn’t know; it’s been fun going through all of this,” said Susan Morris, a retired Chicago native who has lived in Lexington for 36 years.

Almost everyone in my class was either a Central Kentucky native or had lived here a long time. We enjoyed sharing local trivia, restaurant recommendations and tips for places to go and things to do.

“I learned a lot from hearing people talk about their favorite places,” said Brenda Kirkpatrick, who at 19 was the youngest class member. She is a front office supervisor at the Hilton Suites at Lexington Green.

Kirkpatrick, who was born and raised in the Nonesuch community of Woodford County, said childhood vacations often involved traveling around Kentucky. After taking the ambassador class, she said, “I think I’m going to go do it all again.”

For more information

To learn more about Certified Tourism Ambassador training, contact Julie Schickel at the Lexington Convention and Visitors Bureau, (859) 244-7717 or jschickel@visitlex.com

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‘Adventure tourism’ plan must include all voices

September 17, 2008

I was encouraged by the column in Monday’s Herald-Leader by Gov. Steve Beshear and Lt. Gov. Daniel Mongiardo. It sought to calm the fears of environmentalists and others about plans for developing “adventure tourism” in Kentucky.

“Some people have misinterpreted our enthusiasm,” the state’s top two elected officials wrote. “They hypothesize that we intend unrestrained ATV use in even delicate environments and at the expense of other activities. Nothing could be further from the truth.

“In seeking to encourage exploration of Kentucky’s beauty, we must not destroy it,” they wrote, adding that they hope to find the resources for stricter enforcement of laws that protect sensitive natural areas.

And here was the most encouraging part: As state officials survey state lands to determine appropriate places for new ATV, horse, mountain bike and hiking trails, they will seek public participation. “Kentuckians will have their say,” they wrote.

I think Beshear and Mongiardo are on to a great idea.

As they point out, Kentucky’s natural beauty could be more effectively leveraged to improve the economy. They wrote that tourism is already a $10 billion industry in Kentucky, and it could be a lot bigger. I think they’re right.

Every time I take visitors biking, hiking or just sight-seeing, they’re impressed by Kentucky’s beauty and distinctive culture. And not just in the wild places. For example, the new Kentucky Bourbon Trail, which helps visitors tour distilleries, should have been organized years ago.

I go on a weeklong bicycle tour every summer in a different part of rural Virginia. More than 2,000 people come from all over the country to ride, and they pump hundreds of thousands of dollars into Virginia’s economy.

Each year, I return home from Bike Virginia thinking, why doesn’t Kentucky do this? Sure, we might need a few highway improvements in some rural areas, but we all know Kentuckians can pave anything if we put our minds to it.

In addition to capturing out-of-state dollars, adventure tourism could have an even bigger benefit: It could make Kentuckians appreciate their state’s environment more, and learn to take better care of it.

Our commonwealth has an old and ugly legacy — the notion that natural resources are something to be pillaged and exported for short-term profit, rather than developed for long-term sustainability. You know the mind-set: Sell the family farm for a subdivision, or let a coal operator strip-mine the holler great-granddaddy bought a hundred years ago. If we make enough money, we can retire and move to Florida.

Imagine: If more Kentuckians appreciated the beauty of our mountains, it might become harder for coal companies to bulldoze them.

Besides, Kentuckians are among the nation’s least healthy and most obese people. If there were more opportunities for us to enjoy the outdoors, we might get in better shape, live longer and reduce the financial burden on our health care system.

But, like anything, the devil is in the details. The success of adventure tourism in Kentucky will depend on diverse and thorough public participation in the planning and execution.

The new Kentucky Recreational Trails Authority has begun mapping the trails that now exist, and it is asking for the public’s help. People with global-positioning satellite equipment who are interested in mapping their favorite trails can get more information here.

The authority also is trying to identify areas that could be good for new recreational trails of various kinds — and areas where trails should not go, or should be restricted, such as in nature preserves.

One piece of the authority’s work is a study that will examine the damage done by misuse of all-terrain vehicles on state land and what should be done to stop it. That study is just beginning, and it is scheduled to be completed by Dec. 15.

Senate Bill 196, which created the authority earlier this year, called for it to include a variety of interested parties, from coal companies to hiking groups. The authority hopes to bring even more organizations and individuals into the discussion through working groups and public meetings.

This could be a good test for Kentucky. Will the decision-making process be inclusive and transparent? Can diverse interests work together on a plan that balances environmental stewardship against the historic temptations of politics and short-term profit?

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